Frequently asked questions

Ordering

How are your soaps made?


All soaps in the store are made using the traditional cold process method that creates a reaction called saponification which makes the soap that you know and love.

The soaps are superfatted at 6%, meaning that there is 6% of oils left in the soap after saponification so it keeps your skin moisturised even after multiple washing.




Are your products suitable for vegans?


Most of the products on the site are vegan friendly.

On occasion, I may use beeswax as a firming agent or raw honey in soaps. All ingredients I use are always listed in the description and will note if it's suitable for vegans.




Are your products suitable if I have a nut allergy?


Most of the soaps in the store use either macadamia nut oil, sweet almond oil or both.

Lip balms, deodorant pastes and shampoo bars are nut free.

However, I recommend carrying out a patch test prior to using any of Sakura Soap Products.




Can I use the soaps for both face and body?


YES! The soap bars have been formulated with a low/zero waste approach, so they are multi purpose.

There is no need to have a separate product to wash your body and face.





Shipping

Do you ship internationally?


Yes, we currently ship to New Zealand, the USA, Canada, the UK and Europe.




How long does it take to receive my order?


It usually takes 2 business days for us to process and post out your order. There are 3 options for shipping - Sendle, Australia Post Regular and Australia Post Express Sendle - 5 - 7 days to most metro areas. Not available for Regional NSW. Tracking available Australia Post Standard - 3 - 7 days. Tracking available Australia Post Express - 2 - 3 days. Tracking available